07960010618
Terms & Conditions
Overview
Aptitude Studio is a trading title of Aptitude Studio Leeds
Aptitude Studio may provide exercise classes for clients at various locations under licensing laws in conjunction with the relevant Council.
Aptitude Studio provides exercise classes for clients with the aim of helping them progress with their fitness and weight loss goals whilst having fun.
Aptitude Studio provides mobile Personal Training Services on a one to one, two to one, or small group basis with the aim of helping clients with their goals.
Aptitude Studio provides specialised courses of sessions for a quantity of time targeted around a population or a theme.
Media
6. Aptitude Studio reserves the right to take any recordings of the Client during the activity and the Client accepts that all rights whatsoever arising in the recordings shall be solely owned by Aptitude Studio. The Client accepts and agrees that any recordings may be used by Aptitude Studio at its absolute discretion in any manner including but not limited to its website, promotional material and advertisements. Should the client want to opt-out of this agreement, they must verbally or in writing communicate their preference.
7. All literature and material produced by Aptitude Studio, including, but not exclusive to; websites, forms, images and graphics are the sole property of Aptitude Studio and may not be copied or duplicated for either personal or commercial use. Aptitude Studio reserves all copyright which may subsist in the products of, or in connection with, the provision of all activities, courses or facilities.
8. All information and text found online through Aptitude Studio is for illustrative or informative purposes. Under no circumstances should any information found on the website be constituted as medical advice. Should you be experiencing problems you must seek medical attention.
9. The Client shall not at any time during or after the term use information gained from Aptitude Studio for commercial purposes or financial gain, nor divulge personal information of other clients at Aptitude Studio.
Payment Terms
10. Aptitude Studio offers the following payment terms for sessions; monthly subscriptions (“a subscription”) courses & programs (“a course of sessions over a set period of time”) personal training (“blocks of sessions & monthly subscriptions”).
Payment Terms For Bootcamp Memberships
10.1 Trials may be offered through Aptitude Studio through our booking, payment and customer management system. The cost of a trial is payable by the go team up booking system and once purchased, is non-refundable.
10.2 Monthly memberships are offered through Aptitude Studio in the form of subscriptions that are chargeable monthly through our booking, payment and customer management system and once purchased, is non-refundable.
10.2.1 A monthly Bootcamp subscription will begin from the date of purchase.
10.2.2 Monthly Bootcamp subscriptions continue on a rolling monthly basis. Should the Client wish to cancel the subscription he or she must log in to their account to cancel their subscription with 30 days notice prior to their next payment date. They can also cancel their subscription by emailing info@aptitudestudio.co.uk. Should they fail to cancel the subscription 30 days prior to the next payment date, their subscription will be charged for the following month.
10.2.3. Monthly subscriptions cannot be paused or suspended for any given time, should the client sustain an injury or has a medical condition that requires them to stop they will be advised to cancel their subscription.
10. 3. Monthly subscriptions that are limited to a set amount of classes per week, cannot be rolled over if sessions are missed.
10.4. Aptitude Studio reserves the right to cancel any sessions due to adverse weather conditions, last-minute trainer cancellations, or any local events that restrict access to our training ground. All members who are booked into cancelled sessions will be informed at the earliest convenience.
10.5. When a Client signs up to Aptitude Studio and commences paying for sessions in any of the forms mentioned above he or she automatically agrees to the terms and conditions set out herein.
Payment Terms For Courses
10.6. A course of sessions purchased are for a consecutive amount of sessions ran weekly for a set period.
10.6.1. Courses are non-refundable once purchased. In the event that the third party does not complete the sessions, no refund will be given.
10.7. Should any part of a course not be attended by the client, the client will lose that time and will not be able to make up for this lost time on a later course. We cannot guarantee further spaces.
10.8. When a client purchases a course, they purchase all sessions as part of that course and agrees to attend all sessions. Sessions cannot be purchased individually and discounts will not apply for any sessions that cannot be attended.
10.9. When a client signs up to courses through Aptitude Studio and commences paying for sessions in any of the forms mentioned above he or she automatically agrees to the terms and conditions set out herein.
Payment Terms for Personal Training
10.12. Aptitude Studio offers the following payment terms for all Personal Training sessions labelled as; One to one training (“one to one training”) twin training (“training for two people”) small group training (“small group training”). Personal Training sessions purchased are non-refundable.
10.13. The cost of each single training session is applied to each session that is attended and purchased as a single.
10.13.1. Payment for a single session is to be made when the client books the session or prior to the session being undertaken. Single sessions are non-refundable.
10.14. Blocks and twin training sessions are offered through Aptitude Studio and are non-refundable, a contract must be signed following purchases of any Personal Training blocks.
10.14.1 When a block of five sessions is purchased, the client has two months to complete the block from date of purchase.
10.14.2. When a block of ten personal training sessions is purchased, the client has three months to complete the block from the date of purchase.
10.14.3. All personal training sessions must be completed within their set time frame unless the client becomes ill or injured. In this case, the time frame can be extended if requested in writing. We may need to see a Doctor or Physio letter. A set extension time will be agreed in writing and the client's account will be updated. The client will then need to contact us to commence and book in their sessions before the new expiry date.
10.14.4. Trainers will make efforts to contact clients in writing and and will send a reminder email that sessions are about to expire. Should the client not respond to the trainer's requests in time to complete their block and not keep in touch within the required time frame, sessions shall expire and no extension will be given.
10.14.5. Should the trainer become ill, injured or unable to continue to provide sessions, leftover sessions will be transferred to another trainer employed by Aptitude Studio to complete.
10.15. In extreme cases where a client can no longer complete sessions, they can be gifted to a Third Party, in the event that the Client falls severely ill, or sustains an injury and with the prior written consent of Aptitude Studio and the Client. The client must notify Aptitude Studio in writing, we may ask for a doctors or physio letter.
10.15.1. The Client will be unable to assign or transfer the subscription to a third party without the prior written consent of Aptitude Studio. The client must email info@aptitudestudio.co.uk to request such a transfer.
10.15.2. Should the client wish to assign his or her block, the Client must give notice in writing providing the full name and address and contact details of the third party. The third-party must enrol and complete the relevant health questionnaires and undertake any health assessment as required and sign a personal training contract. Aptitude Studio shall then advise in writing as to whether it consents to the assignment as soon as reasonably practicable.
10.15.3. Aptitude Studio reserves the right to refuse an assignment to a third party, should the third party deem unfit to attend for any medical or physical-based reason. If the Client is required to cancel a block due to Aptitude Studio's refusal to consent to the assignment to a third party then the cancellation charges shall apply.
10.15.4. In the event that the third party does not complete the sessions within the time frame of the gifted block, the block will expire.
10.16. All personal training sessions require a 24 hour cancellation period, should the client not cancel in writing to their elected trainer they will lose one session off their block.
10.17. For twin training and small group training sessions the 24 hour cancellation policy applies, should one not attend but the other/s want to go ahead, the session will commence and cancelled client will forfeit a session off their block.
10.18. Monthly subscriptions are offered through Aptitude Studio for personal training per month. The cost of a subscription is payable and once purchased, is non-refundable.
10.18.1 A monthly subscription will begin from the date of purchase and be deemed payable on a 28-day cycle.
10.18.2 Monthly subscriptions continue on a rolling 28-day basis. Should the Client wish to cancel the subscription he or she must cancel their subscription 30 days prior to their next payment date. Should they fail to cancel the subscription 30 days prior to the next payment date, their subscription will be charged for the following month.
10.18.3 Monthly subscriptions cannot be paused or suspended for any given time, should the client sustain an injury or has a medical condition that requires them to stop they will be advised to cancel their subscription.
10.19. When a Client signs up to Personal Training and commences paying for sessions in any of the forms mentioned above he or she automatically agrees to the terms and conditions set out herein.
Health & Safety
11. Before attending any initial sessions with Aptitude Studio it is a requirement that the Client registers and fills out the supplied health questionnaire. All injuries, medical conditions or pregnancies, past and present, must be disclosed in these forms.
11.1 Should a member become pregnant during the time they train with Aptitude Studio in any capacity they need to inform us immediately in writing to info@aptitudestudio.co.uk.
11.2 A failure to complete these forms will result in the Client being refused permission to participate in any of the activities of Aptitude Studio until such time as the forms are completed and a health assessment is carried out.
11.3 If the client responds in the affirmative to two or more questions within the supplied health questionnaire the Client will not be permitted to attend sessions at Aptitude Studio, until such time as the Client is contacted by a representative from Aptitude Studio who will then carry out a formal assessment and determine whether a GP’s letter is required prior to exercise.
11.3.1 In the event that a letter from the Client’s GP is required prior to exercise, the Client will not be permitted to engage in the activities of Aptitude Studio until such time as the letter is provided to the required representative and consent given by Aptitude Studio.
11.4 It is the Client’s responsibility to inform Aptitude Studio in writing of any health issues, injuries or pregnancy that may render the Client unsuitable for or unable to participate in one or more of the activities carried out by Aptitude Studio.
11.4.1 Upon participating in a session it is the Client’s responsibility to fully disclose to his or her trainer any health issues or medications that are relevant to participation in a strenuous exercise program. The Client must inform the trainer if there are activities with which the Client does not feel comfortable, to cease exercise and report promptly any unusual feelings (e.g. chest discomfort, nausea, difficulty breathing, apparent injury, etc.) to the trainer and to clear the Client’s participation in any exercise program with a physician.
11.4.2 Whilst authorised representatives of Aptitude Studio will endeavour to the best of their abilities to determine safe and alternative exercises based on the health, fitness and ability of its clients, if Aptitude Studio believes a Client’s health or safety is at risk, or that a Client has failed to disclose any relevant health information in accordance with these conditions, Aptitude Studio may at its absolute discretion withdraw the Client from any or all of its activities.
11.4.3 In the event that a Client provides false or misleading information about any pre-existing health conditions or injuries and knowingly compromises his or her own health and safety and/or places Aptitude Studio and/or the Client at risk, that Client shall be indefinitely suspended from Aptitude Studio and any sessions, subscriptions or courses shall be non-refundable.
11.4.4 In the event that a Client displays antisocial behaviour in any sessions or towards any trainers or other members that Client shall be indefinitely suspended from Aptitude Studio and any sessions, subscriptions or courses shall be non-refundable.
Liability and Waiver
12. The Client understands that attending any activity or service provided by Aptitude Studio involves some level of risk. These risks include but are not limited to physical injury or even death. By attending any activity or service provided by Aptitude Studio the Client agrees to assume these risks and agrees to release and discharge Aptitude Studio and owners and employees from any and all claims for liability.
12.1 Aptitude Studio holds no liability whatsoever for any injuries past or present. When attending sessions the client accepts and acknowledges that no exercise program is without inherent risks and that, regardless of the care taken by the physical trainer, he or she cannot guarantee the client’s personal safety.
12.2 The Client agrees to and shall abide by any rules or instruction laid down by Aptitude Studio in regards to safety or proper practice.
12.2.1 In the event that a Client is found to not to be following the rules or instructions provided by Aptitude Studio and/or its authorised representatives he or she shall be given a verbal warning.
12.2.2 If despite being given a verbal warning the Client continues to disobey the rules and or instructions provided by Aptitude Studio and/or its authorised representatives, the Client shall be provided with a further final written warning.
12.2.3 If, despite the written warning, the Client continues to fail to adhere to and abide by the instructions given by Aptitude Studio or its authorised representatives the Client will be suspended from Aptitude Studio without further notice and will not be permitted to participate in any and all of the activities of Aptitude Studio until such time as written consent is provided to the Client by Aptitude Studio
Children
13. If children or babies are bought to a session, it is the parent’s responsibility to ensure that each child is kept in the buggy at all times. Children are strictly prohibited from being near any equipment.
13.1 Under no circumstances whatsoever, should any child or children be allowed to walk around the equipment or attempt to pick the equipment.
13.2 By bringing your child along you agree and understand this term. Aptitude Studio, holds no liability for children or babies let out of their prams by parents.
Conduct Generally
14. The client must refrain from any illegal act or any conduct, which may offend or cause danger or damage to any person or property. If Aptitude Studio or any of its consultants or trainers become aware of any such action then Aptitude Studio or any of its trainers, may at their absolute discretion have the Client immediately extracted from the facility without refund. Aptitude Studio will have no liability to the Client in such circumstances.
14.1 The Client shall not at any time during or after the term use information gained from Aptitude Studio for commercial purposes or financial gain, nor divulge personal information of other clients at Aptitude Studio.
Laws and Effect
15. A person who is not a party to this agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any terms of this agreement.
16. These terms and conditions shall be governed and construed in accordance with English law and the parties shall submit to the nonexclusive jurisdiction of the English courts.
17. Any promotions or prizes can be withdrawn at any time without notice.
17.1 Where a prize winner is to be selected from a draw, this will be done with random selection and the winner will be announced, therefore.
17.2 Any prize vouchers will be by choice of Aptitude Studio unless otherwise stated.
Privacy Policy
We are Aptitude Studio & our office is 462 Tong Road, Farnley, Leeds, LS12 5AU. We are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us.
For the purpose of the General Data Protection Regulation our data controller is Aptitude Studio.
Aptitude Studio is subject to the General Data Protection Regulation and is registered in the UK with the Information Commissioner to process your personal information.
We operate the Aptitude Studio website. This statement explains what we do with your personal information when you register to use that website, subscribe to use our service, and how to exercise your rights over it.
If you have any questions about our use of your personal information, or if you want to exercise your rights, you can contact our data privacy team. The best way to do this is by email to info@aptitudestudio.co.uk but if you prefer you can also write to us at: Data Protection Team, Aptitude Studio, 462 Tong Road, Farnley, Leeds, LS12 5AU.
Who is in charge of your information:
In respect of the personal information you give us when you to use the Aptitude Studio website, we are the “data controller” responsible for that information.
The information we collect about you, how we will collect it, why we collect it and what we will do with it:
We will collect the information that you give us on the registration page through our management and booking system when you register as part of our sessions, this includes your full name and email address. We will use that information to give you access to complete a full registration, booking or payment hosted system. We will communicate with you about our sessions, for example to let you know about any updates or changes to our timetable or sessions.
When completing a full registration we will ask you about current and previous health and medical information to show us you are fit for attending our sessions, the questions we ask are known as a PARQ health questionnaire and are standard in the health and fitness industry. If you are a post natal client we will send you a more in depth questionnaire through an application called jotform, which will help us assess a post natal client in a more specialist way.
If you have ticked the appropriate opt-in boxes on the registration page through MyPThub, we will use your information to send you marketing communications or send you information on events we are running or relevant articles we write up to support your progress whilst attending our sessions.
Who we will share your personal information with:
If you have any medical conditions or injuries that you disclosed upon full registration, that our trainers need to know about when you attend one of their classed, we will share that specific information with our trainers as a precaution to ensure the trainer can best support you during a session. We do not share your information with any third party other than our own trainers.
Use of Cookies
On occasion, we may gather statistical information about your computer for our services. This information is for analysis only, in order to make sure the website is optimised for greater user experience.
Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.
Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.
Google Analytics provide anonymised statistical information for us. They process IP addresses and information from other cookies used on our sites so we know how many page views we have, how many users we have, what browsers they are using (so we can target our resources in the right way to maximise compatibility for the majority of our users) and, in some cases, in which country, city or region they are located.
Google Analytics Privacy Policy
Keeping your information up to date, and how long we will keep your information for:
It is your responsibility to ensure that the information you submit when registering for our sessions is complete, accurate and up to date and it is your responsibility to notify us if that information changes.
We will keep the information that you provide us when you register on the go team up system for a period of 3 years, after which it will be deleted if you no longer attend our sessions.
We will keep the information that you provide us when you register on the go team up system (but are not a full subscriber) for as long as you continue to be a registered user, and for a period of 3 years after you have ceased to be a registered user, after which it will be deleted.
We will keep you on our mailing list as long as you wish to be a subscriber, if you no longer wish to be a subscriber you can update your mailing preferences through any communication we send you and can unsubscribe from our most recent newsletter.
Your rights and how to exercise them
The law gives you certain rights in respect of the information that we hold about you. Below is a short overview of the most commonly-used rights. It is not a complete, exhaustive statement of your rights in respect of your personal data. The website of the Information Commissioner’s Office (http://www.ico.org.uk) has a wealth of useful information in respect of your rights over your personal data.
If you wish to exercise your rights, the best way to do so is by email to the office of our data protection officer at info@aptitudestudio.co.uk, but if you prefer you can also write to us at the address above.
Your right to withdraw your consent
When you consent to receive marketing communications from us by ticking the appropriate boxes on the registration page, you have the right to withdraw that consent at any time. You can do that by following the unsubscribe link in the email, or by contacting us at: info@aptitudestudio.co.uk If you withdraw your consent, we will stop sending you marketing communications.
Your right to a copy of the information we hold about you
With some exceptions designed to protect the rights of others, you have the right to a copy of the personal data that we hold about you, as well as information about what we do with it, who we share it with and how long we will hold it for. We may make a reasonable charge for additional copies of that data beyond the first copy, based on our administrative costs.
Your right to have inaccurate information about you corrected
You have the right to have the information we hold about you corrected if it is factually inaccurate. In most cases the easiest way to do that is to contact us and let us know what information needs to be changed.
Your right to have your information deleted in some circumstances
In some circumstances, you have the right to require us to delete the information that we hold about you. In particular, if you cease being a subscriber and we no longer need to process your personal data, then we will delete the relevant data from our systems.
Your right to complain to the ICO
You also have the right to lodge a complaint about our handling of your personal information with the Information Commissioner’s Office. You can contact them on 0303 123 1113.
Contacting Us
We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at:
Aptitude Studio, 462 Tong Road, Farnley, Leeds, LS12 5AU 07960010618